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Pre-Sales Service Workflow

At RUNGOAL, we believe that excellent service begins long before the machine arrives. Our pre-sales process is designed to understand your production goals and tailor the ideal equipment solution to fit your needs.

In-Sales Service Workflow

At RUNGOAL, we don’t just build machines — we deliver trust. During the production and delivery phase, our team follows a strict workflow to ensure every detail meets your expectations and industry standards.

  • Order Confirmation & Technical Review

    Order Confirmation & Technical Review

    Final confirmation of machine configuration, model, and custom requirements
    Internal technical review to validate specifications, control system standards, and special requests

  • Production Planning & Scheduling

    Production Planning & Scheduling

    Allocate production slot and issue manufacturing schedule
    Assign dedicated project coordinator for progress tracking and updates

  • Precision Manufacturing & Quality Control

    Precision Manufacturing & Quality Control

    All components are processed and assembled under strict quality standards
    Core parts (e.g., forming heads, molds) undergo tolerance checks and functionality tests
    Key suppliers (motors, PLCs, HMIs) are verified before integration

  • Progress Updates

    Progress Updates

    Provide regular production updates via email, video, or messaging
    Optional: real-time video calls for visual factory inspection

  • Pre-Shipment Testing & Inspection

    Pre-Shipment Testing & Inspection

    Conduct full machine testing with real or simulated materials
    Verify forming accuracy, stability, safety, and automation sequences
    Share test video and final inspection report with customer

  • Packaging & Logistics

    Packaging & Logistics

    Industrial-grade packaging to prevent damage during transport
    Customized wooden crates or metal frames for heavy machinery
    Arrange shipment as per Incoterms (FOB, CIF, EXW, etc.) and assist with export documentation

  • Shipment & Handover

    Shipment & Handover

    Confirm shipping details with customer (ETA, tracking, container loading plan)
    Deliver machine drawings, manuals, and installation guide together with the shipment or via email

After-Sales Service Workflow

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